Jom99 Terms and Conditions –
Complete Member Guide for Malaysia Platform

Welcome to jom99, an online betting platform operating under a valid licence and offering a range of digital entertainment services to members in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and jom99 ("Platform", "us").

By registering, logging in, depositing funds, or using any part of the jom99 platform – whether via the website, mobile app, or any other digital interface – you hereby acknowledge that you have read, understand, and agree to be bound with all provisions of these Terms.

If you do not agree with any part of these Terms, you are required to refrain from using our platform. We reserve the right to amend these Terms at any time, and your continued use following any amendment constitutes acceptance of the updated terms.

To be eligible to register and use jom99 services, you must meet all of the following criteria:

• Age 18 years and above on the date of registration.
• An individual acting in a personal capacity, not as an agent or representative of a third party.
• Not subject to any legal prohibition relating to online wagering activities.
• Must not have had a jom99 account previously suspended or terminated due to a terms violation.
• Depositing and betting using legitimate personal funds, not borrowed money or third-party funds.

Jom99 reserves the right to request proof of identity, age, or source of funds from any member at any time. This is a standard measure implemented to protect all parties and ensure compliance with anti-money laundering (AML) procedures.

Each individual is only permitted to hold one (1) active account at jom99. Holding more than one account — whether using a different name, phone number, email, or payment method — is a serious violation that may result in the closure of all associated accounts and forfeiture of all existing balances.

Upon registration, you agree to provide accurate, current, and complete information. The details required include:

• Full name as shown on official identification document
• Active Malaysia phone number
• A valid and accessible email address
• Exact date of birth
• Preferred payment method details

Account passwords are the exclusive responsibility of the member. jom99 will never ask for your password via email, WhatsApp, live chat, or any other communication channel. If you receive such a request, it is a fraudulent attempt and must be reported to our support team immediately.

Jom99 supports a range of local Malaysian payment methods including instant bank transfer (FPX), digital wallets, and other methods listed upon logging into your account.

Deposit:

• Minimum deposit: RM 20 per transaction.
• Deposits are processed automatically and account balances are updated within 1–3 minutes.
• Jom99 does not charge any transaction fees for standard deposits.
• Members are responsible for any fees charged by their own bank or payment service provider.

Withdrawal:

• Minimum withdrawal: RM 30 per transaction.
• The bank account used for withdrawals must be in the same name as the jom99 account holder.
• Your first withdrawal must be verified through the KYC process before it can be processed.
• Processing time: 10–30 minutes (standard members), 3–10 minutes (VIP members).
• Withdrawal requests submitted after 11:45 PM may be processed at the start of the following day.

Jom99 offers a variety of attractive bonuses and promotions for new and existing members. All bonus offers are subject to specific terms stated on the Promotions us.

• Every bonus has a rollover requirements that must be met before a withdrawal can be made.
• Welcome bonuses are only available to new members who have never held a jom99 account.
• Only one bonus may be active at a time unless stated otherwise in the relevant promotion's terms.
• Jom99 reserves the right to void bonuses obtained through illegitimate means, including duplicate registrations or exploitation of system loopholes.
• Cashback bonuses are calculated based on net losses within the stated period and credited automatically.
• Bonus expiry: all bonuses have a stated validity period. Any bonus not used within that period will be automatically forfeited.

All bets placed on jom99 are subject to the specific game rules set by the respective game providers and our platform's general policies.

• Confirmed bets cannot be cancelled except in cases of technical error verified by jom99.
• In the event of a technical disruption or disconnection during a game, the outcome will be determined based on our server data, which is final.
• Jom99 reserves the right to void bets placed at clearly erroneous odds (obvious error) without prior notice.
• For sports betting, any event postponed by more than 24 hours will be considered void and the bet amount will be refunded.
• Minimum and maximum betting limits vary by game type and membership tier. Current limits can be viewed within the game interface.

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Use of automated software, bots, or any technical tool to automate betting or gain an unfair advantage.
• Opening or using more than one account – whether directly or through another person.
• Money laundering or depositing funds obtained through illegal means.
• Systematic arbitrage intended to exploit odds differences for risk-free profit.
• Sharing login credentials with others or allowing another person to use your account.
• Any form of fraud, hacking, or attempts to compromise the integrity of the platform's systems.
• Balance transfers between different member accounts.

Jom99 uses 256-bit SSL encryption to protect all data communication between your device and our servers. Your personal and financial information is stored in a secure environment and will not be shared with third parties without your consent, except as required by law.

By using our platform, you agree to the collection and processing of your personal data as described in Privacy Policy us. This includes:

• Identity information provided during registration
• Financial transaction data for AML compliance purposes
• Platform usage data for service improvement
• Device and IP information for security purposes

Members may request account closure at any time by contacting our support team. All eligible balances will be returned after the verification process is completed within 3–5 business days.

Jom99 reserves the right to suspend or close any member's account without prior notice in the following circumstances:

• Evidence or indication of a breach of any section of these Terms
• Failure to submit requested KYC documents within the specified timeframe
• Activities showing signs of money laundering
• Requests from regulatory authorities or law enforcement agencies
• Force majeure situations requiring immediate action to protect platform integrity

If an account is closed due to a terms violation, jom99 reserves the right to forfeit all or part of the account balance, including any unwithdrawn winnings and bonuses.

Jom99 provides the betting platform "as is" and makes no guarantee that the service will always be available without interruption. We are not liable for:

• Losses arising from technical disruptions, internet connectivity issues, or member device failure
• Loss of profits, data, or unforeseen opportunities
• Losses resulting from unauthorised use of your account by a third party due to your own negligence in maintaining account security
• Betting outcomes that are not in the member's favour in a fair game

Under no circumstances shall jom99's total liability to any member exceed the net deposit amount made by that member in the 30 days prior to the claim.

Jom99 is committed to promoting responsible gaming practices. We provide the following self-control tools to all members free of charge through the account settings page:

• Daily/weekly/monthly deposit limit – set a cap on the total deposit amount you can make within a given period.
• Loss limit – limit the amount you can lose before the platform blocks further betting.
• Cooling-off period – suspend access to your account for a period of 24 hours to 6 months.
• Self-exclusion – close your account permanently or for a minimum period of 1 year.

If you are concerned about your own betting habits or those of someone you know, we encourage you to visit the Responsible Gaming for further information and support resources. This platform is intended for individuals aged 18 and above only.

Jom99 reserves the right to amend, add, or remove any part of these Terms at any time without prior notice. Amendments take effect immediately upon publication on this website.

We will endeavour to notify members of material changes through:

• In-platform notifications upon login
• Email to your registered address
• Update the "Last Updated" date at the top of this document

Continued use of the jom99 platform after any amendment is published constitutes full acceptance of the updated terms. If you do not agree with any amendment, you must stop using the platform and request account closure.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and will not affect the validity of the remaining provisions, which continue in full force.